2123-1502
Game download or update failed
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
Check your internet connection and try again.
Restart the Nintendo Switch:
hold POWER 3 s → Power Options → Turn Off → wait 30 s → POWER.
Clear the cache:
Settings > System > Formatting Options > Clear Cache (pick user).
Test the Internet connection:
Settings > Internet > Test Connection.
Create a new Internet connection or move closer to the router; prefer 5 GHz.
Change DNS to manual 8.8.8.8 / 8.8.4.4, then retry the download.
Common Symptoms
- Download stops unexpectedly
- Update fails to complete
- Network connection error during download
- Download bar sticks at 0% or 1%, then error pops
- System or game update restarts part-way with the same code
Hardware Information
Components
- • Wi-Fi module / router handshake (primary cause)
- • microSD card occasionally increases failure rate — moving the game to internal memory helps some users
- • Ethernet LAN adapter (wired) often bypasses the error entirely
Tools
- • Internet connection
Difficulty
BeginnerStep-by-Step Solutions
Retry the download
Select OK to close error message, then select Continue to attempt download again. Repeat a few times if needed
Restart your Nintendo Switch
Hold the power button for 12 seconds, then restart
Clear cache and restart
Turn off, wait 30 seconds, then restart
Change DNS settings
Use Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1)
Check internet connection
Test internet connection in System Settings > Internet
Initialize console (keep save data)
Factory reset while preserving save data
Move the game to internal storage
If installing from microSD, archive the title → redownload to internal memory