2124-8028
Unable to Sign-In to Nintendo Account / eShop
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
Nintendo Support lists 2124-8028 as a sign-in failure caused by unstable or slow internet and advises moving closer to the router, power-cycling network gear, then retrying the login or eShop action.
If the problem persists after basic network checks, Nintendo recommends testing a different wireless band (5 GHz), removing signal obstructions, or switching to a wired LAN adapter.
Common Symptoms
- "A communication error has occurred. Please try again later. (Error Code: 2124-8028)" appears when opening eShop, Nintendo Switch Online, or linking a Nintendo Account
- Alternates with other server-timeout codes like 2811-5003 when Wi-Fi is weak or DNS is mis-configured
- Users note spikes after firmware updates or when parental-control or firewall rules block specific game services (e.g., Fortnite)
Hardware Information
Error is network-layer only—no evidence of Joy-Con, Wi-Fi card, or NAND failure.
Poor 2.4 GHz congestion or DFS channel hops on mesh routers commonly trigger the timeout; 5 GHz or wired links usually restore connectivity.
Components
Tools
Difficulty
BeginnerStep-by-Step Solutions
Move the console within 3 m (10 ft) of the router and retry sign-in
Move closer to your router to ensure strong signal strength before attempting to sign in again
Power-cycle modem/router (unplug 30 s) and reboot the Switch (hold POWER 12 s)
Restart both your network equipment and console to refresh the connection
Change Wi-Fi band to 5 GHz or connect a USB-C LAN adapter via the dock
Switch to 5 GHz wireless band or use wired connection through the dock for more stable connectivity
Edit Internet Settings → DNS Manual → set 8.8.8.8 / 1.1.1.1, then test connection
Configure manual DNS settings to bypass potential DNS issues with your ISP
Temporarily disable network firewalls, ad-block DNS, or app-level blocks (Fortnite, YouTube) that can interrupt Nintendo servers
Turn off any network filtering that might be blocking Nintendo's services
Wait and retry during off-peak hours; large service-status outages resolve once server load drops
Try again during less busy times when Nintendo's servers aren't experiencing heavy load