2811-5001
eShop or Online Service Connection Error
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
This error code typically indicates that your Nintendo Switch console was unable to connect to the online service, often due to a DNS resolution failure.
Please restart your console and network devices. If the issue is not resolved, try manually entering an alternate DNS.
Common Symptoms
- The error appears when attempting to open the Nintendo eShop.
- You are unable to start an online match in a game.
- The connection test fails after successfully connecting to the router.
- The error occurs frequently on specific Wi-Fi networks (like university or hotel networks) but not on others (like a mobile hotspot).
Hardware Information
The 2811-5001 error is almost never a hardware problem. It's a classic network communication error where the console successfully connects to your router but fails to resolve the address for Nintendo's servers. This is why manually specifying a public DNS server is the most effective fix.
Components
Tools
Difficulty
BeginnerStep-by-Step Solutions
Changing your DNS is a very common and safe solution for this specific error code. It does not affect your network's security.
Restart Your Switch and Router
First, perform a full restart of your Switch console by holding the POWER button for 3 seconds and selecting 'Power Options' > 'Restart'. At the same time, unplug your Wi-Fi router for 60 seconds and plug it back in.
Manually Change DNS Settings
Go to System Settings > Internet > Internet Settings. Select your current network and choose 'Change Settings'. Scroll down to 'DNS Settings' and change it from 'Automatic' to 'Manual'. For the Primary DNS, enter 8.8.8.8. For the Secondary DNS, enter 8.8.4.4. Save the settings.
Try an Alternate Public DNS
If the Google DNS (8.8.8.8) does not work, follow the same steps to change the DNS manually, but use Cloudflare's DNS instead. Set Primary DNS to 1.1.1.1 and Secondary DNS to 1.0.0.1.
Improve Wireless Signal
Move the Nintendo Switch console closer to your wireless router, within 10 to 15 feet. Ensure there are no large metal objects or other electronic devices between the console and the router.