CE-33729-4
Cannot sign in to PlayStation Network
ps4
% success rate
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
Common Symptoms
- Unable to sign into PlayStation Network
- Error appears when trying to access PSN services
- All devices on the same network connection affected
- Can sign in using mobile data but not home internet
Hardware Information
Components
Tools
Difficulty
Step-by-Step Solutions
This error may indicate an IP address block from PlayStation Network. Back up saves before trying advanced solutions.
1
Restart PS4 and Router
Power off PS4, unplug router for 5-10 minutes, then restart both devices
2
Sign Out and Back In
Go to Settings > Account Management > Sign Out, wait 5 minutes, then sign back in
3
Change DNS Settings
Set DNS to Manual: Primary DNS 8.8.8.8, Secondary DNS 8.8.4.4
4
Use Wired Connection
Connect PS4 directly to router with Ethernet cable
5
Check PlayStation Network Status
Visit PlayStation Network status page to check for service outages
Additional Workarounds
Try connecting via mobile hotspot temporarily
Contact PlayStation Support if IP ban suspected
Sources
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Last updated: 2025-07-21