ConsoleErrorCodes

NP-34957-8

Server Communication / PSN Sign-In Error

ps4
65% success rate

⚠️ Important Warning

Apply these solutions with caution.

Refer to official manufacturer website for authoritative information. For reference only.

Official Solution

This error indicates that the console is having trouble communicating with PlayStation Network servers. This can be caused by server maintenance, a loss of Internet connection, or an issue with your account's license verification.

Please check the PSN Status page first. If no issues are reported, try signing out and back into PSN.

Common Symptoms

  • A message stating 'An error has occurred.' with code NP-34957-8 appears when trying to sign in.
  • You are suddenly signed out of PlayStation Network and cannot sign back in.
  • The error prevents access to online games, the PlayStation Store, and your friends list.
  • It can sometimes appear when there is a new Terms of Service agreement that has not been accepted.

Hardware Information

NP-34957-8 is a server-side or account authentication error, not a hardware problem with the PS4. The issue lies in the communication pathway between your console and the PSN servers.

Components

    Tools

      Difficulty

      Beginner

      Step-by-Step Solutions

      This error is often temporary and related to the PSN servers themselves. Waiting 30 minutes and trying again can sometimes resolve it without any troubleshooting.

      1

      Check PlayStation Network Status

      Visit the official PSN status page (status.playstation.com). If there are any red or orange icons next to 'Account Management' or 'Gaming and Social', you must wait for Sony to fix the issue.

      2

      Sign Out and Sign In Manually

      Go to Settings > Account Management > Sign Out. After a few moments, select 'Sign In' and enter your credentials manually. This can refresh your account's connection to PSN.

      60% success rate
      3

      Restart Your Console and Network

      Perform a full restart of your PS4 console. Also, unplug your modem and router for 60 seconds to clear any network glitches before plugging them back in.

      50% success rate
      4

      Restore Licenses

      Go to Settings > Account Management > Restore Licenses. This process resynchronizes your game and content licenses with the PSN servers and can resolve sign-in conflicts.

      70% success rate
      5

      Update System Software

      Ensure your PS4 has the latest system software. Go to Settings > System Software Update. An outdated system can be blocked from connecting to PSN.

      Additional Workarounds

      Try signing into your PSN account on a different device, like a PC or the PS App. You may be prompted to accept a new Privacy Policy or Terms of Service there, which will unblock your console.

      Sources

      playstation.com/en-us/support/error-codes/ps4/np-34957-8/reddit.com/r/PS4...playstationlifestyle.net/2020/03...youtube.com/watch

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      Last updated: 2025-07-20