NW-31291-6
PS4 Wi-Fi Network Connection Error
ps4
84% success rate
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
Cannot connect to a Wi-Fi network - Wi-Fi signal strength may be too weak or network compatibility issues
Common Symptoms
- Cannot connect to Wi-Fi network
- Connection drops frequently
- Weak signal strength reported
- Network tests fail consistently
- Cannot access PlayStation Network
Hardware Information
Network connectivity issue requiring router configuration or cable connection
Components
- • Network Interface
- • Router
Tools
- • Ethernet cable (if using wired connection)
Difficulty
BeginnerStep-by-Step Solutions
1
Switch to 2.4GHz
Switch router to 2.4GHz band only (disable 5GHz)
95% success rate
2
Use Wired Connection
Use wired Ethernet connection instead of Wi-Fi
100% success rate
3
Change DNS Settings
Change DNS settings to Google DNS (8.8.8.8, 8.8.4.4)
80% success rate
4
Adjust Channel Width
Set router channel width to HT20 (20MHz)
75% success rate
5
Improve Signal Strength
Move PS4 closer to router or use Wi-Fi extender
70% success rate
Commonly Affected Games
All network-dependent games
Sources
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Last updated: 2025-07-21