SU-30746-0
System Software Update Failure
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
The system software update has failed. This may be because the update file is corrupted or could not be properly applied by the system.
First, restart your PS4 and attempt to download the update again via the internet. If this fails, you will need to update the system using a USB storage device in Safe Mode.
Common Symptoms
- The system update process stops and displays the error code SU-30746-0.
- The PS4 is unable to complete a firmware update, either online or from a USB drive.
- The console gets stuck in a loop, repeatedly trying and failing to install the same update.
- The error appears after the PS4 has downloaded the update file and begins the installation phase.
Hardware Information
This error is almost always a software issue related to a corrupted update file or a glitch in the system's ability to apply the patch. It is rarely a sign of a failing hard drive, but persistent failures across multiple USB drives and updates could point to an underlying storage problem.
Components
- • Internal HDD/SSD
Tools
- • USB flash drive (at least 2GB)
- • PC to download the update file
Difficulty
IntermediateStep-by-Step Solutions
Ensure your USB drive is formatted to FAT32 or exFAT. The update file must be placed in a specific folder structure: PS4 > UPDATE > PS4UPDATE.PUP.
Restart PS4 and Retry Internet Update
Go to 'Notifications', highlight the update file, press OPTIONS, and select 'Delete'. Then, go to Settings > System Software Update to try the download and installation again.
Update in Safe Mode (from USB)
Download the latest PS4 update file from the official PlayStation website to a PC. Create the folder path PS4/UPDATE on a USB drive and place the file (PS4UPDATE.PUP) inside. Boot the PS4 into Safe Mode (hold power until the second beep), connect the USB drive, and select option 3: 'Update System Software'.
Rebuild Database
Before attempting more drastic measures, boot into Safe Mode again and select option 5, 'Rebuild Database'. This can clean up underlying data issues that may be preventing the update from installing correctly.
Reinstall System Software (from USB)
This is a last resort as it will wipe your console's storage. Download the complete system reinstallation file (which is larger than the standard update file) from the PlayStation website. Boot into Safe Mode and select option 7: 'Initialize PS4 (Reinstall System Software)'.