CE-100095-5
Cannot Start Game or App
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
There's a problem reading the data for this game or app. This may be a temporary issue.
First, please restart your PS5 console. If you're using a disc version of the game, ensure the disc is clean and inserted correctly. If the error persists, you may need to reinstall the game.
Common Symptoms
- The error message 'Something went wrong.' with code CE-100095-5 appears when trying to launch a game.
- The issue occurs with both digital and physical disc versions of games.
- The game icon may appear on the home screen, but launching it immediately fails.
- This error can sometimes occur after a system update or a game patch.
Hardware Information
This error usually signifies a software or data corruption issue on the console's SSD. While persistent errors across all games after a factory reset could hint at an SSD failure, this is rare. It's most often solved with software-based troubleshooting.
Components
- • Internal SSD
- • Blu-ray Disc Drive
Tools
Difficulty
BeginnerStep-by-Step Solutions
Before deleting and reinstalling a game, always ensure your save data is backed up to Cloud Storage or an external USB drive.
Restart Your PS5 Console
The first and simplest step. Use the control center to fully restart your PS5, do not use Rest Mode. This can resolve many temporary software glitches.
Clean the Game Disc (If Applicable)
If you are playing a physical version, eject the disc. Check for any dust, fingerprints, or scratches. Clean it gently with a soft, lint-free microfiber cloth, wiping from the center outwards.
Rebuild the Database in Safe Mode
Power off the PS5. Hold the power button until the second beep to enter Safe Mode. Connect a controller via USB cable, and select option 5: 'Clear Cache and Rebuild Database' > 'Rebuild Database'. This can fix corruption issues on the SSD.
Delete and Reinstall the Game
If the problem is with a specific game, highlight its icon, press the OPTIONS button, and select 'Delete'. Then, go to your Game Library to redownload the game and all its add-ons.
Reset the PS5
This is a last resort. Go to Settings > System > System Software > Reset Options > Reset Your Console. This will erase all user data from the console, so perform a full backup first. After the reset, reinstall the problematic game.