CE-107872-5
Application Data / SSD Read Error
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
There may be a problem with the system software or the application's data. This error can occur when the system cannot properly read the required data to run the application.
PlayStation recommends deleting the game and reinstalling it, or resetting the PS5 if the issue persists across multiple applications.
Common Symptoms
- A game crashes mid-play, especially during a loading screen or when moving quickly through a dense game world, displaying error CE-107872-5.
- The error occurs frequently in graphically-intensive, PS5-exclusive games that rely on high-speed asset streaming.
- After the error occurs, the console may become sluggish or other games may also fail to start.
- The issue persists even after reinstalling the game and rebuilding the database.
Hardware Information
While officially a generic 'data error', community and repair-shop consensus links persistent CE-107872-5 errors directly to the degradation or failure of the PS5's internal NVMe SSD. Demanding games that stream terabytes of data over their lifespan can expose weak or failing NAND flash cells on the SSD, causing read errors that lead to this crash. This is distinct from other errors and is a primary symptom of a failing core hardware component.
Components
- • Internal NVMe SSD
Tools
- • USB drive for save data backup
Difficulty
AdvancedStep-by-Step Solutions
This error can be an early indicator of a failing internal SSD. It is strongly recommended to back up your save data to PlayStation Plus cloud storage or an external USB drive immediately.
Delete and Reinstall the Game
The first step is to rule out a simple data corruption. Highlight the game, press OPTIONS, and select 'Delete'. Reinstall the game from your library. If the error was a one-time glitch, this may fix it.
Clear Cache and Rebuild Database
Boot into Safe Mode by holding the power button until the second beep. Select option 5, 'Clear Cache and Rebuild Database'. This can fix underlying file system issues without deleting your data.
Reset PS5 (Factory Reset)
This is a drastic software step that erases all user data. Go to Settings > System > System Software > Reset Options > Reset Your Console. If the error still occurs after a full reset and reinstall, the cause is almost certainly hardware.
Contact PlayStation Support for Repair
If the error persists after a factory reset, it confirms a hardware failure, most likely with the internal SSD. The console needs to be serviced or replaced. Provide the error code and the steps you have already taken when you contact support.