CE-108262-9
PS5 System Software Critical Error
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
Something went wrong with the system software. This error can occur during disc reading issues or system crashes. Sony acknowledges this error and recommends reporting it to improve PS5 hardware/software reliability.
Common Symptoms
- The installation of a game from a disc stops and fails with error CE-108262-9
- System crashes during game or application use
- Console shuts down unexpectedly during gameplay
- A disc-based game that was previously working now refuses to launch
- The PS5's disc drive makes repeated spinning or seeking noises, then the error appears
- Applications fail to load properly
- System becomes unstable with recurring software errors
Hardware Information
This error can stem from disc drive hardware issues or critical system software failures affecting the motherboard or SSD. Persistent errors may require hardware replacement through Sony.
Components
- • System Software
- • Motherboard
- • SSD
- • Blu-ray Disc Drive
Tools
- • Microfiber cloth
Difficulty
IntermediateStep-by-Step Solutions
CE-108262-9 can indicate either disc reading problems or critical system software issues. Start with disc-related fixes if using physical games, then proceed to system-level solutions.
Clean and Inspect Game Disc (If Using Physical Games)
Eject the disc and carefully check its surface for dust, fingerprints, or scratches. Clean it with a microfiber cloth from center to edge, then re-insert it properly.
Disable Rest Mode
Go to Settings > Power Saving > Features Available in Rest Mode and disable all options. This prevents system instability during standby.
Disable HDMI Device Link
Navigate to Settings > System > HDMI and disable HDMI Device Link. This can resolve conflicts with external devices.
Rebuild Database in Safe Mode
Hold the power button for 7 seconds to enter Safe Mode, then select option 5 'Rebuild Database'. This can fix corrupted system files.
Update System Software
Check Settings > System > System Software > System Software Update and Settings for the latest firmware update.
Contact Sony Support
If all steps fail, contact Sony Support for potential hardware replacement as this may indicate a motherboard or SSD failure.