CE-108862-5
CE-108862-5
ps5
55% success rate
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
1. Check PS Network Status and wait if any core services are “Down”
2. Reboot router → wait 5 min → power on
3. Re-test Internet (Settings > Network > Test)
4. Switch to wired LAN or 5 GHz Wi-Fi and assign manual DNS (8.8.8.8/8.8.4.4)
Common Symptoms
- ”Something went wrong (CE-108862-5)” when opening PS Store or online game lobby
- Sudden disconnects after system-software 25.05 update
Hardware Information
Primarily a network / DNS issue; local NIC OK. Faulty ISP CG-NAT or strict firewall can also surface this code
Components
- • N/A
Tools
- • N/A
Difficulty
BeginnerStep-by-Step Solutions
1
Restart PS5 & Router
55% success rate
Commonly Affected Games
EA FC 25Helldivers 2Destiny 2 (large matchmaking spikes)
Sources
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Last updated: 2025-07-17