NW-102216-2
Cannot Connect to the Server - Helldivers 2, EA FC 25 & Online Games
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
This error indicates that there was a problem connecting to the PlayStation Network or the game's specific servers.
First, check the PlayStation Network status page for any outages. If all services are online, please restart your PS5 console and your router/modem. Ensure your network's firewall is not blocking the necessary ports for PSN.
Common Symptoms
- The error message 'Cannot connect to the server.' appears when trying to access online features, the PlayStation Store, or sign in.
- Online gameplay is unavailable, but other internet-connected devices on the same network work fine.
- The PS5 fails the 'PlayStation Network Sign-In' step during an internet connection test.
- The error appears intermittently, especially during peak gaming hours.
Hardware Information
This error is almost exclusively related to software, network configuration, or external PlayStation Network issues. It is not indicative of a hardware failure within the PS5 console itself, such as the SSD or Wi-Fi card.
Components
- • Router
- • Modem
Tools
- • Access to router administrator settings (for port forwarding)
Difficulty
IntermediateStep-by-Step Solutions
Before making changes, it is highly recommended to check the official PlayStation Network Service Status page. If PSN is down, no troubleshooting steps will resolve the issue until Sony fixes it.
Check PSN Service Status
Visit status.playstation.com to verify that all services are online and showing a green light. If there is a reported outage, you must wait for Sony to resolve it.
Restart Your PS5 and Network Equipment
Fully restart your PS5 console (do not use Rest Mode). Unplug your modem and router for at least 60 seconds to clear their cache, then plug them back in and wait for them to fully initialize before turning on your PS5.
Change DNS Settings
Go to Settings > Network > Settings > Set Up Internet Connection. Select your current network, choose 'Advanced Settings', and change DNS Settings to 'Manual'. Set Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4 (Google) or try 1.1.1.1 and 1.0.0.1 (Cloudflare).
Adjust MTU Settings
In the same 'Advanced Settings' menu, change MTU Settings to 'Manual' and set the MTU to 1473 or 1450. Some home networks have issues with the default 'Automatic' setting.
Check Router Port Forwarding
This is an advanced step. Log into your router's settings and ensure the following TCP and UDP ports for PlayStation Network are open: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535.