WC-40382-7
Payment Error / Card Information Invalid
⚠️ Important Warning
Apply these solutions with caution.
Refer to official manufacturer website for authoritative information. For reference only.
Official Solution
This error occurs when the payment information entered on your account is not considered valid by the PlayStation Network. This can be due to a billing address mismatch, insufficient funds, or a temporary issue with the payment processor.
Please double-check that the address information on your PSN account exactly matches the statement from your payment card provider. If the issue persists, try a different payment method or use a PlayStation Store gift card.
Common Symptoms
- The error 'An unidentified error occurred' or 'Your credit/debit card information is not valid' appears when trying to make a purchase or add funds.
- The system refuses to save a new payment method.
- A previously working payment method suddenly stops working.
- The error code WC-40382-7 is displayed after a failed transaction.
Hardware Information
This is not a hardware error. It is a billing and account verification issue between your PSN account, Sony's payment servers, and your financial institution.
Components
Tools
Difficulty
BeginnerStep-by-Step Solutions
The most common reason for this error is a small mismatch between the address registered to your PSN account and the address your bank has on file. Even a small difference like 'St.' vs 'Street' can cause a failure.
Verify Billing Address Details
Go to Settings > Users and Accounts > Account > Payment and Subscriptions > Payment Methods. Select your card and choose 'Edit'. Meticulously check that your name and billing address are entered exactly as they appear on your bank statement, including postal code.
Remove and Re-add Payment Method
From the 'Payment Methods' menu, select your card and choose 'Remove'. Then, select 'Add a Credit/Debit Card' and re-enter all the information carefully.
Purchase from a Different Platform
Try making the purchase or adding funds using a web browser on a PC (store.playstation.com) or via the official PlayStation App on your phone. Sometimes the transaction will work on one platform but not another.
Use a PSN Gift Card
Purchase a digital or physical PlayStation Store gift card. Redeem the code on your account by going to 'Payment and Subscriptions' > 'Redeem Codes'. This adds the funds directly to your wallet, bypassing the credit card check.