0x87e50007
Game or app won't start
xbox
80% success rate
Official Solution
Check for updates or reinstall the game.
Power-cycle the console:
hold the Xbox button 10 s → unplug 60 s → restart.
If the error persists, check 'Manage updates & add-ons' for pending patches.
Common Symptoms
- Game fails to launch
- App crashes on startup
- Error appears when trying to run game
- Console says an update is needed even though the game is up-to-date
- Error appears when the game is installed on an external USB HDD
Hardware Information
Moving the title to internal storage fixes the error for many users.
Components
- • Internal SSD / Expansion Card
- • External USB drive (can trigger the error)
- • Network interface (cache / MAC address)
Tools
- • Network cable
Difficulty
IntermediateStep-by-Step Solutions
1
Restart your Xbox
Hold the Xbox button for 10 seconds to restart
60% success rate
2
Check for game updates
Go to My Games & Apps > Updates
65% success rate
3
Move game to internal storage
If the title is on an external USB drive, move or reinstall it to the internal SSD or Storage Expansion Card
75% success rate
4
Clear local saved games
Delete local save data and re-sync from cloud
70% success rate
5
Reset MAC address
Settings > Network > Advanced settings > Alternate MAC address > Clear
80% success rate
6
Reinstall the game
Uninstall and reinstall the problematic game
90% success rate
7
Check Xbox Live & Game-specific server status
Visit support.xbox.com or the publisher's status page; launch when all services show 'Up'
50% success rate
Commonly Affected Games
Forza Horizon 5Baldur's Gate 3Overwatch 2STALKER 2
Sources
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Last updated: 2025-07-16